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FAQ


1.DO YOU SHIP INTERNATIONALLY?

Yes we do.


2.CAN I SHIP INTERNATIONALLY WITH A DIFFERENT BILLING ADDRESS?

No You Cannot. A kind notification will be provided after a cancellation, if this occurs.


3.DO YOU ACCEPT WHOLESALE ORDERS?

Sadly at this time we are unable to offer wholesale.


4.WHEN WILL MY ORDER SHIP?

Our processing time is 3-5 business days before actual shipment. During High peak periods and due to the high demand of some of our products, please allow 5 to 10 days for us to process your orders before shipment. However we would ensure you receive your items in a fast and safe manner.


5.HOW CAN I TRACK MY ORDER?

After your order has shipped, we would send a detailed information on your tracking number. Depending on the carrier, (USPS, FEDEX OR DHL), you should easily have access to your package transit times and progress.


6.I GAVE AN INCORRECT ADDRESS, CAN I GET A REFUND?

Sadly, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.

False claims of missing package WOULD NOT be honored. Meaning if USPS or FEDEX confirms delivery of your package but claims of not receiving package is received , Sadly, we won't give a refund.
-USPS customer service: 1-800-275-8777
-Fedex customer service: 1-800-463-3339


7.MY PACKAGE WAS MARKED AS DELIVERED, BUT I HAVEN'T RECEIVED IT

Sometimes, USPS marks a package as delivered even though its still in transit. Please give them some time, it's most likely on its way to you. If goods was stolen, a claimed can be filed with the carrier. We advice to pick Fedex Ground at checkout ONLY , just so your goods are insured.

Once orders have left Juvia's Place warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
-USPS customer service: 1-800-275-8777
-Fedex customer service: 1-800-463-3339
-UPS customer service: 1-800-742-5877


8.WHY WAS I CHARGED TWICE FOR MY ORDER?

Most times when an order is placed, the payment is placed and hold and later released by your bank. When this occurs the transaction may reappear in your statement. Please be rest assured you were billed one time only and not twice. To verify this, please look through your 30 day statement and you will confirm just one transaction.